Delivery & Returns
Standard Delivery: Typically takes around 3 to 7 working days
Delivery charges will be confirmed to you, before your order is accepted.
The couriers will attempt redelivery up to a maximum of three (3) times and if delivery is not successful after the third attempt, they will return the goods to us. In these cases, please contact our customer care team at firstname.lastname@example.org and they will assist.
Non-Receipt of Goods
We, the seller, are not responsible for failed delivery if the consumer has entered the incorrect delivery address or if the address has missing information at the point of purchase.
The consumer has up to 30 days from the date of purchase to claim for non-delivery of items due to courier error. The consumer has up to 90 days from the date of purchase to claim for non-delivery of items due to unfulfilled status. To claim, means to raise the issue with our customer care team within the time frames set above. Our customer care team can be contacted at email@example.com. If the consumer fails to raise the claim within the timeframes above, a claim will not be processed.
If non-delivery has occurred and the consumer has claimed within the time frame stated above, a resend of the items can be issued.
Claims Process for Non-Delivery
Please raise the issue of non-delivery to our customer care team. Our customer care team will investigate the issue with the courier; investigations can take between 5-10 working days and maybe take longer during busy periods. Once we receive an answer, you will be notified and we will offer a suitable solution based on the findings of the investigation. If the courier is at fault, we can resend your items. We will only resend items once the courier has confirmed that your parcel is lost.